This form is only intended to be used for bug reports and problems in one (or multiple) of our software products. If you have general questions or inquiries, please use the default contact form for this purpose.
If you like to report a bug or problem please be as detailed as possible. Please include at least the following information with your report:
- Which product / app are you using? What's the version of the product / app?1
- Which operating system are you using? What's the version of your operating system?1
- Which device / hardware are you using?2
- What exactly happened? Please describe the bug / problem.
- How did you get to the point of the occuring problem?3
- What are you expecting to happen?
Depending on your issue please extend this information as much as possible. For example, if you have any network related issue (e.g. downloads) also include the type of connection (WiFi or mobile network) and your carrier and bandwidth. Or if there is any issue with writing files to the file system (which could also be the case for a download) include what kind of anti virus / malware software you are using.
Please also note that we won't always be able to respond to you directly when we are fixing an issue. But in case we have any further questions about your report, it would be nice of you to leave your mail address (or any other proper digital way to contact you).
1 If you access this page through our product, this field will already be filled out.
2 If possible, add the full device name, e.g. iPhone X or Asus ROG Phone.
3 In which order did you click on which element. What did you enter in input fields and so on.
