Frequently Asked Questions
I purchased an unlock but my app is still locked!
Sometimes the verification needs more time as our app expects. Please make sure your account was charged for the purchase and afterwards try the ‘Restore’ button within our app on the purchase page. There are a few cases where this could even take up to 12 hours. So, it might take just some more time. Also make sure your app can reach the system app store and our website (https://software-notion.de).The app is locked on my 2nd device. Do I need to purchase it again?
If the 2nd device uses the same Apple ID / Google Account as your first device, you can simply hit the ‘Restore’ button within our app on the purchase page to activate your purchases on as many devices as you have registered to the same account. Just make sure you are signed into the system app store app with the same account.I cannot download the map!
Please make sure your device has enough free storage (on some devices you need twice the download size due to the way your system handles the moving of the map file). If you have enough storage, please also make sure your device can reach our website (https://software-notion.de/systemstatus) and Microsoft Azure Cloud (https://softwarenotion.azureedge.net/systemstatus). If this also works, a reinstall of the app might help to fix the issue. On Android you can also try to move the app between the SD and your internal storage if available.My progress is lost / not stored if I restart the app!
Please try to reinstall the app. This sounds like a permission issue. Also make sure you have a bit of storage left on your device. If you are on iOS, you might also have success by disabling the iCloud sync within the app’s settings page.| Please make a backup of your data with the cross-sync or export/import function before deleting the app. Deleting the app will also delete the remaining progress! |
My checklists are empty!
Please try to reinstall the app. There seems to be some sort of issue to load the database.Korok 20 and 21 are the same!
Breath Companion
No, they are not. They are close to each other and remarkably similar, but one is on top of the Great Plataeu while the other one is next to it. Please have a look at this video: I deleted the app and signed in again, but my progress is gone!
Your progress is only stored on your device. The login within our apps is only used to sync your purchases between your devices and our apps, it does not store any progress. If you did not create a backup before deleting the app (see How can I back up my progress or move it to a new device?), the progress is sadly lost and we cannot restore it.How can I back up my progress or move it to a new device?
Open the settings page within the app. There are several options:- Export / Import: Saves your progress to a file. Keep the file somewhere safe and import it on this or any other device with the same app.
- Cross Sync: Uploads your progress and shows a Sync-ID. Enter this Sync-ID on your other device to download the progress, also between iOS and Android.
- Use Cloud Sync (iOS): Keeps your progress in your iCloud.
I started a new game. How do I uncheck everything?
Open the settings page within the app. You can either delete your stored progress with Delete progress data or simply switch to a different Active save slot. A new save slot starts empty and keeps your old progress, so you can switch back at any time.Can I transfer my progress to another game mode?
If the app supports several game modes (for example Normal and Master Mode), each mode keeps its own progress. To copy your progress from one mode to another, open the settings page within the app and use Save data adjustment. Please note that this overwrites the progress of the target mode.I bought "Remove Ads" in one app. Why do the other apps still show ads?
Single purchases like Remove Ads only apply to the app you bought them in. Only our subscription is valid for all of our companion apps. It unlocks all apps and removes the ads from all of them as long as it is active.I have a subscription, but another app is still locked!
Please check the following:- Sign in with the same account in every app (Settings > Login). If you used Apple’s Hide My Email when signing in, the apps might identify you as a different user. In this case please sign in with a different login.
- Open the app in which you started the subscription and hit Restore on the In-App-Purchases page. Afterwards hit Restore in the other app as well.
- Not sure which app started your subscription? On iOS open the Settings app > your name > Subscriptions. On Android open the Play Store > Payments & subscriptions > Subscriptions. The icon shows the app that started it.
I was charged a different amount than shown in the app!
All prices and payments are handled by Apple, Google or Amazon. The prices in our apps come directly from their store and we do not have access to your payment data. Please check your purchase history first: the stores sometimes combine several purchases (also from other apps) into one invoice. If you were charged incorrectly, please contact the store directly. On iOS you can do this on https://reportaproblem.apple.com/.I cannot find the map!
Skyward Companion, MHWilds Companion
This app does not have a map. Not all of our companion apps include a map. Depending on the game, the app focuses on checklists and the database instead.
Why are chests shown that are below the surface?
Breath Companion
Our map data is exported directly from the game. The game data does not differentiate whether a chest is below the surface or not, and some of them changed with game updates. Hiding them would require editing every single entry manually, so they stay on the map.