Frequently Asked Questions

I cannot download the map!

Please make sure your device has enough free storage (on some devices you need twice the download size due to the way your system handles the moving of the map file). If you have enough storage, please also make sure your device can reach our website ( and Microsoft Azure Cloud ( If this also works, a reinstall of the app might help to fix the issue. On Android you can also try to move the app between the SD and your internal storage if available.